Returns & warranty.

The 30-day window

The window starts when your part shows up at your door, not when you placed the order. Carrier delays don’t eat into your time.

“Same condition as received” is the standard. If the packaging got opened, that’s fine. If you installed the part and it didn’t work, that’s fine — we know diagnosing a tough problem sometimes means trying parts. What we’re checking for is whether the part itself came back the way it left: not damaged in install, not modified, not missing pieces.

If something arrives damaged or wrong

Open the box and take a look as soon as it shows up. If something’s broken, the wrong part, or just not what you ordered — message Hubes within a couple days and we’ll sort it out.

Photos help. A shot of the damaged part, a shot of the packaging, and the order number are enough to get the conversation going. We’ll figure out from there whether it’s a return, a replacement, or filing with the carrier — depends on what happened.

Carrier-damage claims have time limits, so don’t sit on it. The sooner we know, the more options we have.

How to start a return

Message Hubes — hubes@hubeshub.com, or use the contact form. Include:

• Order number
• Which part (or parts) you’re returning
• Quick note on what’s going on — fitment didn’t work, part didn’t fix the problem, changed your mind, whatever

We’ll reply with a return label and instructions. Items sent back without a label and instructions can get lost in the shop — message us first so it doesn’t end up in the wrong pile.

Return address (just so you know where it’s headed): 848 Aspen Ct., Rochester MI 48307.

When something’s not right

Past the 30 days, we don’t have a formal warranty in writing. What we have is: if you’re in a tough spot with a part you got from us, message Hubes. We’d rather hear about it than not.

A lot of what we ship is harder-to-find OEM stuff for older Mopars and other vehicles where new parts barely exist anymore. We test for functionality before listing, but used and refurbished electronics aren’t perfect — sometimes a part that worked on the bench has a problem in the vehicle, or fails sooner than it should. When that happens, we figure it out case by case. Sometimes that’s a return. Sometimes it’s a replacement. Sometimes it’s something else.

No restocking fees. No “what voids the guarantee” list. Nothing about returns is meant to be a gotcha — if a part isn’t working out, we want to hear about it.

Refunds

Once we’ve checked your return in, we’ll email you whether the refund is approved.

If approved, the refund goes back to the original payment method — usually within 10 business days, sometimes faster. Banks and card companies can add a few extra days posting it, which is out of our hands.

If it’s been more than 15 business days since we approved your return and you don’t see anything, message Hubes — we’ll track it down.

Exchanges

We don’t run a formal exchange flow. Fastest path is: return the part you have, and place a separate order for the one you actually need.

If you’re not sure what the right replacement is — especially on fitment-tricky parts — message Hubes before reordering. Better to figure out the right one first than to do this twice.

If you’re in the EU

If you’re shipping to the European Union, you have an additional 14-day cooling-off window on top of the 30-day return policy. You can cancel or return your order within those 14 days for any reason — no justification needed. Same condition standard as everything else on this page: the part needs to come back the way it left.

To start a return, message Hubes — we’ll send return instructions and the address. For EU returns, the buyer is responsible for return shipping costs (allowed under EU consumer law when disclosed in advance, as we’re doing here).