Frequently Asked Questions

Three ways, in order of how confident you can be:

1. Use the fitment checker on any product page. Enter your year, make, model, and trim. If we have your vehicle in our compatibility data, you’ll see “Fits Your Vehicle” in green. That’s the strongest signal we can give you online.
2. Compare the OEM part number. If your old part has a part number on it (usually stamped, etched, or on a sticker), compare it to the OEM Part Number on the listing. An exact match means an exact fit. A “supersedes to” or “replaces” reference also means a fit.
3. Send your VIN. If the checker is uncertain or your part doesn’t have a readable number, message us your VIN and what you’re trying to fix. Hubes will look up your specific build and confirm before you buy.

The first two are self-serve. The third is one message, and it’s how we’d rather you handle anything you’re not sure about.

It means the part fits your year/make/model, but trim level (or a sub-option like engine code, drivetrain, or package) determines whether this exact unit is the right one for your truck.

Example: a 2010 Ford F-150 came with three different antenna assemblies depending on trim and radio package. The base model uses one part; XLT with the upgraded audio uses another. The fitment data knows the family; the variant lives in your VIN.

When you see Verify Trim, the safe move is to send your VIN. We’ll look it up and confirm the right unit before you buy.

Not necessarily. It means our compatibility data doesn’t have a confirmed match yet, which is a different thing than “this part won’t work.”

OEM parts often share across multiple model years and platforms — Ford uses the same fuel pump assembly across half a dozen vehicles, GM shares ABS modules across model years that look unrelated on paper. If your vehicle isn’t in the listed fitment, the part may still fit; we just can’t confirm it from the listing alone.

Send us your VIN and the part you’re after. If we can verify it fits, we’ll tell you. If we can’t, we’ll tell you that too — and probably point you at the right part.

Yes. This is the most reliable way to confirm a part will work, and it’s the move we recommend any time you’re uncertain.

Message Hubes with:

• Your VIN
• The part you’re trying to replace (and the symptom, if you’ve got it)
• The listing you’re looking at, if there’s a specific one

Hubes — that’s me — will look up your specific year, make, model, trim, and engine code, check it against the part you’re considering, and confirm the right fit before you buy. Usually back the same day. Sometimes a day or two if the shop is heads-down.

Grade A — Tested is our condition standard for every part that leaves the shop. Three things have to be true before a part gets that label:

• Sourced from a documented vehicle. We know what it came out of. No mystery-bin parts.
• Inspected for cosmetic and functional issues. Cracks, broken connectors, corrosion, water damage — anything visible gets caught at intake.
• Tested for functionality before listing. Electronic parts on the bench, mechanical parts on the right tools. If a unit doesn’t pass, it doesn’t go up.

Cosmetic wear consistent with normal vehicle use is expected on a used OEM part — these aren’t new-in-box. But the wear is documented in the listing photos, and the function is verified before it ships.

Depends on the part. The principle is the same: prove it works before we sell it. The method varies.

• Electronic modules (immobilizers, ABS modules, TIPMs, instrument clusters): bench-tested with the right scan tool and power supply for the platform. Confirms the unit boots, communicates over CAN/LIN, and doesn’t throw codes that point at the unit itself.
• Mechanical assemblies (antennas, hardware, body parts): visual inspection plus continuity, fit, and function checks where applicable.
• Specialty wear items (clock springs, throttle bodies): tested for the failure mode that pulls them out of service in the first place.

Chris spent 30+ years in auto, logistics, and OEM parts before opening this shop. The testing matches what the part does in the vehicle — not a generic checklist.

Every part ships with a 30-day money-back guarantee. If a part doesn’t work as described, doesn’t fit, or shows up with a problem — send it back within 30 days and we’ll make it right. We cover the return shipping when the issue is on us.

For situations outside the 30-day window or outside a standard return — a part that worked initially and failed early, an install that turned up something unexpected — message Hubes. We’d rather hear about it and figure out the right answer than have you stuck.

30 days, risk-free. If a part doesn’t fit, doesn’t match the description, or doesn’t work as listed, send it back within 30 days of delivery for a full refund. No restocking fee. We cover return shipping when the issue is on our end.

The full process: message Hubes with your order number and the issue, we’ll send the return label and instructions, you ship it back, we refund the original payment method when the part arrives. Most refunds clear within 3–5 business days of us receiving the return.

Message Hubes with your order number and your VIN. Two things will happen:

1. We’ll figure out what does fit — sometimes it’s a trim-level variant, sometimes the right part is a different unit entirely. If we have it in the shop, we’ll get it on its way.
2. We’ll sort out the return on the unit you’ve got. Fitment misses are exactly what the 30-day return is for, and we don’t make this difficult.

The shipping side we handle case by case — depends on whether the listing fitment data led you wrong, whether the trim verification flag was on the listing, what’s quickest for getting you sorted. We’re not going to nickel-and-dime a fitment issue, and we’d rather you message before you ship anything back.

Message Hubes within a couple days of delivery, with your order number and a photo or two of what arrived. This one’s on us — damaged-in-transit and listing-mismatch are exactly what the 30-day return covers, and we cover return shipping.

We’d also like to know which one it was: if a part got damaged in shipping, we’ll work with the carrier and adjust how we pack that kind of unit going forward. If the listing was off, we’ll fix the listing. Either way, your order gets made right.

Once your return arrives at the shop and we confirm the part:

• Refund issued: usually within 1 business day of receipt.
• Funds back on your card or account: 3–5 business days after we issue, depending on your bank or payment provider.

Total turnaround from “I’m shipping it back” to “money’s back in my account” is typically 7–10 days, most of which is shipping and bank processing — not us sitting on it.

Orders placed Monday through Friday before 3pm ET ship the same day from the shop in Michigan. Orders placed after 3pm, on weekends, or on holidays ship the next business day.

Once a unit ships, US delivery is typically 2–5 business days depending on your distance from Michigan and the carrier service for that package. You’ll get a tracking number by email when the label is created.

Standard shipping is free to the US and US territories — all 50 states and US territories. No order minimum, no fine print.

For international destinations, message Hubes with what you’re after and where it’s going. We’ll quote shipping case by case — some parts and some destinations work, some don’t, and the honest answer depends on the unit.

Free to the US and US territories. Every order. No threshold, no minimum, no “free if you spend $50” — it’s free.

International is quoted per order.

Standard ground covers most of the US in 2–5 business days, and most parts get to most customers without expediting. If you need a part faster — same-day install pressure, shop with a customer waiting — message Hubes before you order. We’ll work out an expedited service that makes sense for the part’s weight, the destination, and what carriers we can hit that day.

We don’t list paid expedited tiers at checkout because the right answer depends too much on your specific situation. One message gets you a real quote.

Two ways:

• Email — we send a tracking number to the email on the order as soon as the shipping label is created.
• Account — if you’ve got an account, every order’s status and tracking link live in your order history.

If a tracking number’s been sitting on “Label Created” for more than a business day, that’s worth a message — sometimes the package is on a truck and the carrier’s scan is late, sometimes there’s an issue we should look at.

Probably, if you reach us fast. We ship same-day Monday through Friday before 3pm ET, which is the part of the policy that gets you fast packages and the part that limits the change window.

Message Hubes the moment you notice the issue — wrong address, wrong unit, need to add or remove an item. If the order is still on the bench, we’ll fix it on our end. If it’s already labeled, we’ll figure out the next-best move (re-route, recall, or ride it out and handle the swap as a return). The 30-day return policy covers most situations, so the worst case is rarely actually that bad.

Don’t sit on it — messaging in the first hour is way easier to act on than messaging the next morning.

All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. Whatever’s easiest at checkout — your card processor and ours both prefer the path that works on the first try.

For business or shop accounts with a specific situation, see Q5.3.

No. Guest checkout works fine for any order — drop your shipping and payment info, place the order, and you’re done. You’ll still get order confirmation, shipping notifications, and tracking by email.

An account is worth setting up if you’re likely to order again — it saves your shipping addresses, keeps order history in one place, and makes returns and re-orders a couple clicks instead of a couple emails.

We currently offer standard retail pricing for all customers, including shops. If you’re an independent repair business with a specific situation we should know about, message Hubes — we’d rather hear what you actually need than build a program nobody asks about.

We’re a family-run shop based in Michigan. Every part you order is pulled, tested, packed, and shipped from our facility — not a drop-shipper, not a marketplace fulfillment center, not a part you’ll find sitting in three other warehouses with three other listings.

Customer service replies same business day during business hours.

Chris Huber — Hubes — runs the shop. 30+ years in auto, logistics, and OEM parts before opening Hubes Hub in 2025. The business is new; the expertise behind it isn’t.

When you message Hubes, that’s Chris. Not a ticket queue, not a contractor, not a chatbot. Same person who decides which parts to bring in, tests the units that come through the bay, and knows which clock springs fail at which mileage on which platforms.

More about the shop →

We sell here and in the marketplaces people already trust to find parts. Same testing, same guarantee, wherever you find us.

The part is the same; the listing is the same; the support is the same. If you bought from us elsewhere and need help with something, message Hubes with your order info — we’ll find it.